Privacy policy

1. Introduction

This Privacy Policy explains how Durham Wellness Space Ltd (“we”, “us”, “our”) collects, uses, stores, and protects your personal information when you interact with our services, website, or team. We are committed to safeguarding your privacy and complying with applicable data protection laws, including the UK GDPR and Data Protection Act 2018.

2. Information we collect

We may collect the following types of personal data:

• Contact details — such as your name, email address, phone number, and postal address.
• Payment information — processed securely through trusted third‑party providers; we do not store full card details.
• Usage data — including IP address, browser type, pages visited, and interactions with our website.
• Customer communications — emails, messages, or feedback you provide.

3. How we use your information

We use your personal data for the following purposes:

• In line with UK Health and Safety legislation if any client, practitioner or visitor to the space has an accident, this will be recorded
• Provide services you request
• Process transactions and manage billing
• Improve our website and customer experience
• Communicate updates, offers, or important notices
• Meet legal obligations such as record‑keeping or fraud prevention

4. Legal basis for processing

We process personal data under one or more of the following legal bases:

• Consent — when you voluntarily provide information
• Contract — to deliver products or services
• Legal obligation — when required by law
• Legitimate interests — to operate and improve our business

5. Sharing Your Information

We do not sell or rent your personal data. We may share information with:

• Service providers who support our operations (e.g., payment processors, IT services)
• Regulators when required by law
• Business partners only when necessary and with appropriate safeguards

6. Data Storage and Security

We take reasonable technical and organisational measures to protect your data from unauthorised access, loss, or misuse. This includes secure servers, encryption where appropriate, and restricted access protocols.

7. Data Retention

We retain personal data only as long as necessary for the purposes described in this policy or as required by law. After this period, data is securely deleted or anonymised.

8. Your Rights

You have the right to:

• Access your data
• Request corrections
• Request deletion
• Object to processing
• Withdraw consent
• Request data portability
• Be informed if your data is lost

To exercise these rights, please contact us using the details below.

9. Cookies

Our website may use cookies to improve functionality and analyse usage. You can manage cookie preferences through your browser settings.

10. Third‑Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at: hello@durhamwellness.co.uk, Durham Wellness Space Ltd, 17 Front Street East, Coxhoe, Durham, DH6 4DB, or on 07843 934587.

12. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the effective date clearly displayed.